Interactivity
Communicate and interact with your clients, bureaus, technicians & patrol officers utilising the latest technologies.
Automated Two-Way SMS
Configure once and automatically send personalised text messages to multiple contacts for any event types (e.g late to close) as well as receive text responses from your contacts. Alerts are displayed to operators for further action after responses are received or configurable timeouts are reached.
Process hundreds of SMS simultaneously.
Connect to your Bureaus/Dealers
CAMSLink provides your bureaus secure remote access to manage their own customer database with view, edit, add & delete permissions customisable for each user. Support for accounts, contacts, zones, history and service orders with full auditing.
Brandable smartphone apps for your clients.
AlarmLINK for CAMS automates communication with your clients via an end user phone app. CAMS can automatically push response requests to your clients for non-critical events and have them finalised or escalated without operator intervention.
*AlarmLINK Service for CAMS available Q1 2016.
Connectivity
CAMS lets monitoring centres, security companies and consumers securely and confidently communicate between one another and smart devices, alarm systems, IP-cameras or your co-location site.
Connect to over 90 camera brands in our Two IP-CCTV Modules.
RemoteGUARD
Premium Integration Module
CAMS RemoteGUARD module is your premium remote video monitoring solution, which makes use of the full feature set of specific camera brands. Features include event motion detection, virtual patrols, virtual escorts, camera-to-zone mapping and a fully integrated billing platform.
Supported: MOBOTIX cameras | VIVOTEK cameras | Raytec Illuminators
Instant View
Live View Module
Instant View module gives you remote video viewing for all major IP camera makes and models - H264, MPEG & MJPEG via RTSP or HTTP protocols. CAMS includes templates for over 90 popular brands as well as the ability to customise your own connection method.
See compatibility section for all brands built into in Instant View
Your business is mission critical.
We understand that monitoring centres need to safeguard their key business data, maintain productivity and limit losses that result from outages. Suretek customise distaster recovery solutions to suit the specific needs of each CAMS monitoring centre. When an unexpected disruption hits, disaster recovery is your top priority, Suretek have you covered.
CAMS supports all clients with access to the purpose built Suretek Data Centre, centrally located in the heart of Sydney’s largest industrial area. Services offered to CAMS monitoring centres are:
More than just software.
Suretek have developed a secure, end-to-end network specifically for security IP communication for CAMS monitoring stations.
We work with major panel manufacturers, connecting IP panels and devices securely and reliably to every CAMS monitoring centre. CAMS integrations maximise the product's feature list and functionality, while ensuring operation of multiple proprietary products and systems from a single platform.
Efficiency
CAMS delivers the maximum result with minimum time and resources. CAMS is the most effective and efficient alarm automation software solution in the market today.
Get to the important information faster.
CAMS is purposefully developed to ensure every action is done as efficiently as possible. From the intuitive, intelligently laid out GUI, customisable screen layout (operator level), which is supported across multiple screens, giving every operator instant, onscreen access to everything they need.
Multi-Monitor Support
Delivering unrivalled performance.
CAMS is shipped with Microsoft SQL Express and is easily upgradable to full commercial versions for data mirroring and scalability. CAMS leverages several core features of SQL to deliver industry leading processing, reliability and connectivity capabilities.
Big or small - it works for you.
Whether you are a small startup or one of the largest monitoring centres in the world, CAMS is completely scalable and able grow to the size of your database, up to 1 million assets.
Reporting
The in-built reporting tools automates & delivers detailed reports, reducing tedious and repetitive tasks.
Operator Auditing & Performance Reporting built-in.
CAMS gives you detailed reports that analyse the performance level of your monitoring centre. You can even get a highly detailed breakdown of operator response times accross different event types
CAMS highlights problem areas that can be worked on to improve monitoring centre and operator performance. For Australian monitoring centres - this helps to achieve and maintain your Australian Standards grading.
CAMS also maintains a complete audit log - recording the operator, site details, time and workstation.
Send reports on time, every time.
CAMS delivers detailed and customisable on-demand report functionality, but it’s the industry leading advanced report scheduling that takes your reporting and customer service to a new level of professionalism and efficiency.
All customised reports can be scheduled daily, weekly, fortnightly or monthly without impacting your daily operation.
Billing simplified.
If you can’t bill it, you can’t sell it. It’s this simple ideology that gives CAMS monitoring centres highly detailed, user friendly billing functionality. Billing reports can be generated per bureau, account or asset.
Create your own views for easy importing into your accounting package.
Create your own powerful reports.
If you can't find a built-in report with the info you need, simply build your own. Administration users can easily create custom database queries to report on any information contained in the CAMS database. Creating your own views allow for an easy interface to other systems including CRMs and Accounting packages.
Compatibility
CAMS delivers unrivalled integration, operation and compatibility, supporting the most comprehensive list of alarm formats, receivers, IP communicators and IP Cameras available.
Visit the CAMS software updates page on the Suretek website for release dates and version information.
Alarm Formats
- Contact ID
- Ademco 4+1
- Ademco 4+2
- Ademco 3+1
- Ademco 3+2
- High-speed (Ademco / Other)
- SIA
- IR Fast
- Radionics
- Modem II
- Silent Knight
- Radio Protocol (including intelligent de-duplication)
- ITI Proprietary Format
- RDC Proprietary Format
- SG2 Proprietary Format
Alarm Receivers
- Ademco 685
- Surgard MLR2-DG
- Surgard 3
- Radionics 6600
- Fratech FE100
- Fratech FE900
- Safecom SC9000
- Osbourne-Hoffman OH2000E
- SMW1
- Securitel SCS
- ITI
- Visonic RC4000
- RDC 8102 Reporter
- RDC MLR2 (IP)
- SIA
- RemoteGUARD
- Frontel GI
- SG2
- SG4
- WebWayOne
- SCSI
- Permaconn
- Emizon
- Silent Knight (FSKIP)
- MC2000 (radio)
- ANZAC (radio)
- Informer 12000
- OZVision
IP Communicators
- Multicom
- Direct Wireless
- Permaconn
- Multipath
- Telstra Secure
- Emizon
- WebWayOne
IP CCTV Cameras
- 3S
- A-MTK
- ABUS
- ACTi
- Acumen
- Afidus
- AirLive
- Apexis
- Arecont
- Aver
- Avigilon
- AVTech
- Axis
- Aztech
- Basler
- Beward
- Bosch
- Brickcom
- Canon
- Cisco
- Compro
- D-Link
- Dahua
- Dericam
- DLink
- Dynacolor
- Edimax
- Eminent
- Eneo
- Etrovision
- EverFocus
- Flexwatch
- Foscam
- Geovision
- Grandstream
- Grandtec
- Heden
- Hikvision
- HITRON
- Hunt
- INSTAR
- INTELLINET
- IPUX
- IQinVision
- JVC
- LevelOne
- LILIN
- Linksys
- Lupus
- MESSOA
- MicroView
- Mobotix
- Nexcom
- Optica
- Panasonic
- Pixord
- Robin
- Samsung
- Sanyo
- SecuFirst
- Shany
- Siemens
- SMC
- Sony
- Sparklan
- Stardot
- Sunell
- Toshiba
- TP-Link
- TrendNet
- Truen
- Ubiquiti
- Vivotek
- Wision
- Y-cam
- Zavio
New formats and receivers are easily added without disrupting your current version CAMS. Contact Suretek if you would like us to add a new alarm format, receiver, IP communicator or IP camera to CAMS.